Shipping policy
Thank you for shopping with KJSTRANDS! We are committed to processing and delivering your order as quickly as possible.
Processing Time
- All orders are processed within 1–3 business days (excluding weekends and holidays).
- During sales, holidays, or new product launches, processing times may be slightly longer.
- Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time
Estimated delivery times begin after your order has been processed.
- Standard Shipping: 3–7 business days
- Expedited shipping times vary depending on the shipping option selected at checkout.
Please note that shipping times are estimates and are not guaranteed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
KJSTRANDS is not responsible for delays or lost packages resulting from incorrect or incomplete addresses. If an order is returned due to an incorrect address, the customer will be responsible for any additional shipping fees required to resend the package.
Lost, Stolen, or Delayed Packages
Once a package has been transferred to the shipping carrier, KJSTRANDS is not responsible for delays, lost packages, or stolen deliveries.
If your package is marked as delivered but cannot be located, we recommend checking around your delivery location, asking household members or neighbors, and contacting the shipping carrier directly to file a claim.
Shipping Delays
Unexpected shipping delays may occur due to weather, holidays, carrier issues, or other circumstances beyond our control. We appreciate your patience and understanding.
International Shipping
International shipping may be available for select locations. Customers are responsible for any customs duties, taxes, or import fees required by their country.
Questions
If you have any questions regarding your order or shipping, please contact us at contact@kjstrands.com. We're happy to help!